Terms and Conditions

WAY OUT CAR/CARAVAN RENTAL offers services for trips in the UAE with upgraded vehicles to create the most comfortable journey. We give you access to unforgettable time to explore UAE. This Agreement governs the relationship, rights, and obligations between WAY OUT Car Rental and the Client for the use of WAY OUT Car Rental vehicles.

CLIENT’S DECLARATION

The Client, confirm that they received all information from WAY OUT. The Client declares that he/she understands this agreement contains terms related to damages, liability and that they understand that this agreement may impact their rights and responsibilities in the event of any damage to WAY OUT vehicles or third parties. By applying for renting or using WAY OUT vehicle the Client agrees as follows.

1. Eligibility and Authorized Drivers

The Renter must be at least 23 years old and hold a valid UAE driving license held for at least one year or an international license accepted in the UAE.The Renter must present valid identification and all documents requested by WAY OUT.The vehicle may only be driven by the Renter or a driver authorized by WAY OUT. Subleasing or unauthorized use is prohibited.WAY OUT reserves the right to verify all documents and refuse service at its sole discretion subject to applicable law.

2. Reservation & Security Deposit 

A booking shall not be deemed confirmed unless accepted by WAY OUT and, where required, the applicable booking amount and/or security deposit is paid.The Renter shall pay all rental charges, extension charges, applicable taxes (if any), tolls, fines, damages, and all other amounts due under the Rental Agreement.Arefundable security deposit of AED 2000 (Standard Insurance) or AED 5000(Comprehensive Insurance) is required. The deposit will be refunded within 14 days after verification that no amounts remain outstanding, including damage cost, parking violations, impound charges,excess, cleaning charges, cancellation charges, loss-of-use charges, traffic fines, or Salik charges, according to RTA and WAY OUT records.WAY OUT may deduct from the security deposit any documented amounts lawfully due under these Terms and Conditions and may recover any balance from the Renter if the deposit is insufficient.

3. Insurance & Liability

Standard Insurance

Third-Party Liability Insurance only. The Renter bears full responsibility for damage to the rented vehicle.

Comprehensive Insurance (Optional)

If Comprehensive Insurance is selected, the Renter shall remain liable for the applicable insurance excess of AED 2000 per incident.

Third-Party Claims & Insurance Excess: In all cases where a third-party claim arises, the Renter shall bear any applicable deductible, uninsured amount, or excess legally payable under the relevant insurance policy, to the extent permitted by law and attributable to the Renter’s fault or breach. Furthermore, the Renter shall be liable for any depreciation in the vehicle’s value resulting from such claims Excluded Parts / Items:Unlessexpressly covered in writing, excluded items may include, without limitation: tires, rims, glass, windshield, mirrors, undercarriage, roof damage, interior damage, upholstery, electrical accessories, generator, keys, remote controls, lost documents, and special equipment. Insurance becomes void in case of: off-road or desert driving, alcohol/drug influence, reckless or negligent driving, use by unauthorized drivers, and absence of an official police report in case of an accident, use outside the UAE. Full Liability in Excluded or Void Cases:Where insurance is unavailable, invalidated, reduced, or rejected for any reason attributable to the Renter, the Renter shall be fully liable for all direct and indirect losses to the extent permitted by law, including repair cost, replacement value, depreciation, loss of commercial value, recovery/towing charges, storage, expert fees, legal costs, loss of use, and any third-party exposure.

4. Vehicle Condition, Equipment & Fuel

The Renter confirms that the vehicle has been inspected upon delivery and accepted in good condition.TheRenter is responsible for the proper use and care of the vehicle, including without limitation the generator, air conditioning system, electrical systems, and interior equipment.

Any misuse, negligence, improper operation, or use of incorrect fuel shall result in the Renter bearing the full cost of repair or replacement.No Smoking Policy: Smoking inside the vehicle is strictly prohibited. In case of violation, a fee of AED 300 will apply.Air Conditioning Misuse or Damage: If any damage of the air conditioning system is established, the Renter shall be liable for the actual repair cost, subject to a minimum charge of AED 5,000.

Fuel Policy: The vehicle must be returned with the same fuel level as received.

Otherwise, refueling charges.

5. Repairs and Authorized Service Centers

All repairs must be carried out only at an authorized or certified repair center designated by WAY OUT. The Renter shall not perform or authorize any repair, modification, or alteration without WAY OUT’s prior written consent. Any unauthorized repair shall be at the Renter’s sole cost and risk, including re-repair costs and any documented loss in value.

6. Total Loss & Theft

In the event of total loss, theft, or irreparable damage to the vehicle resulting from the Renter’s negligence or breach of this Agreement, the Renter shall be liable for the full market replacement value of the vehicle.Failureto return the original vehicle keys shall be considered conclusive evidence of the Renter’s liability.

7. Vehicle use

Vehicle use is restricted to the UAE,but must end and return the vehicle only at WAY OUT’s Dubai delivery point. If the Client causes or allows a WAY OUT vehicle to travel outside Dubai, the Client will be responsible for costs and fees associated with returning the vehicle to Dubai, including, but not limited, the costs associated with vehicle repair, motor-vehicle accidents or collisions, and towing services. The Client is responsible for all incurred fees and charges until the vehicle is returned to Dubai.Prohibited uses includes without limitation :illegal activities, reckless driving, unauthorized drivers. Vehicles are GPS tracked. Violations may lead to immediate termination and repossession without refund.

8. Accidents

In the event of any accident, collision, damage, theft, fire, breakdown caused by impact, or incident involving the Vehicle, the Renter shall immediately:

(a) notify WAY OUT without delay and provide all relevant details, photographs, and documents requested;

(b) stop using the Vehicle if it is unsafe to continue driving;

(d) refrain from admitting liability, settling any claim, or arranging any repair, towing, or recovery without WAY OUT’s prior approval, unless immediate action is reasonably necessary for safety.

The Renter shall fully cooperate with WAY OUT and its insurer in relation to any investigation, claim, report, or legal process arising from the incident.Failure to comply with this Clause, including failure to obtain a valid Police Report where required, may result in the Renter being held fully liable to the extent that insurance coverage is reduced, rejected, or rendered invalid.

9. Costs & Traffic Violations & Impoundment

The Client will be responsible to pay any legal fees, court costs, or expenses associated with enforcing any term or conditions of this Agreement, whether upon termination or otherwise and including any costs relating to recovering any of the foregoing property or any amounts due and owing to WAY OUT. The Renter is solely responsible for all traffic fines, Salik toll charges, parking violations, impound fees, and any other penalties incurred during the rental period. WAY OUT reserves the right to deduct such amounts from the security deposit or charge the Renter’s payment method. If impounded due to the Renter’s actions, the Renter pays all costs plus daily rental charges during the impound period.

10. Vehicle Return Condition

The Vehicle must be returned on the agreed date and time, and at the agreed return location with all its accessories, equipment and property. Return location WAYOUT’s Dubai delivery point, unless WAY OUT expressly agrees otherwise in writing. The vehicle must be returned in the same condition as received, normal wear and tear excepted. If the Vehicle is returned to a different location without prior written approval, the Renter shall be liable for all transfer, collection, driver, towing, transportation, recovery, storage, and related operational costs, in addition to any applicable delay or loss-of-use charges. Late Return Fee: Any extension of the rental period must be approved by WAY OUT in advance and confirmed in writing or through an accepted payment/booking update. If the vehicle is returned more than 1 hour after the agreed return time, a late return fee of AED 500 shall apply, and if the delay exceeds three (3) hours, WAY OUT may charge an additional full rental day.

11. Loss of Use / Downtime

If the Vehicle is unavailable for rental or commercial use due to damage, accident, misuse, impoundment, cleaning remediation, delayed return, or any event attributable to the Renter, the Renter shall be liable for reasonable loss-of-use / downtime charges for the actual period the Vehicle is reasonably unavailable, to the extent permitted by law and supported by the circumstances.

12. Electronic Evidence

Electronic communications, including emails, messages, GPS records, photographs, videos, and digital files, may be used as admissible legal evidence before the competent courts in any dispute arising from this Agreement.

13. Indemnity & Personal Property

WAY OUT is not responsible for personal belongings left inside the vehicle. Renter indemnifies WAY OUT against all third-party claims arising from their use of the vehicle.

14. Payment Methods and Charge Authorization

The Client’s payments can be made by Cash, MasterCard, Visa Card, or such other method as WAY OUT may authorize in its sole discretion from time to time. The Renter authorizes WAY OUT including its employees or any agent to charge the provided payment method, or to apply the security deposit, toward any documented and outstanding amounts lawfully due under the Rental Agreement or these Terms and Conditions, including without limitation rental charges, extensions, traffic fines, Salik, parking, damages, excess, cleaning, fuel differences, towing, recovery, impound costs, replacement costs, and loss-of-use charges. WAY OUT shall provide reasonable supporting details upon request where appropriate

15.Cancellation, No-Show, Early Termination and Booking Changes

Unless otherwise stated in a specific booking offer or confirmed in writing:

Cancelling less than 48 hours before the start time, or a “no-show”, or returning the vehicle early or terminating the rental before the agreed end date Renter will be charged the the full booking amount. Any requests for date/time changes, postponements, or rescheduling are subject to availability, require WAY OUT’s approval, and may be subject to additional charges based on price differences.

16.Termination by WAY OUT

WAY OUT may terminate the rental immediately, without refund (except where required by law), and recover the Vehicle if:

(a) the Renter breaches these Terms and Conditions or the Rental Agreement;

(b) payment is declined, reversed, disputed, or not made when due;

(d) WAY OUT reasonably believes the Vehicle is at risk of loss, damage, concealment, seizure, or non-return;

(e) false, misleading, expired, or invalid documents were provided;

(f) any conduct occurs that materially increases risk or prejudices insurance

17. Force Majeure

WAY OUT shall not be liable for delay, cancellation, non-performance, interruption, or inability to deliver or continue the rental where caused directly or indirectly by events beyond its reasonable control, including without limitation severe weather, sandstorms, flooding, fire, road closure, government action, regulatory restrictions, war, civil disturbance, epidemic, system outage, supplier failure, site closure, or emergency circumstances. In such cases, WAY OUT may suspend, reschedule, substitute, or cancel the rental as reasonably necessary.

18.Data Protection

WAY OUT may collect, and process the Renter’s identification documents, payment details, and vehicle-use data (including GPS tracking) for identity verification, booking administration, vehicle recovery, legal compliance, and insurance handling. The Renter explicitly authorizes the Company to share such data with relevant UAE authorities, insurance providers, and legal representatives where necessary for the enforcement of this Agreement or compliance with UAE laws.

19. Limitation of Liability

WAY OUT shall not be liable for any indirect, incidental, consequential, special, punitive, or economic loss, including loss of profits, missed business, missed events, accommodation loss, travel disruption, inconvenience, or substitute arrangements suffered by the Renter or any third party, except to the extent such limitation is prohibited by applicable law.

20. Governing Law & Severability:

These Terms and Conditions, the Rental Agreement, and any non-contractual obligations arising out of or in connection with them shall be governed by the laws of the United Arab Emirates, as applicable in the Emirate of Dubai.The courts of Dubai shall have exclusive jurisdiction over any dispute, claim, or proceeding arising out of or in connection with the rental relationship

21. Entire Agreement, Amendments, Severability

These Terms and Conditions together with the Rental Agreement, booking confirmation, inspection records, and any signed or accepted addenda constitute the entire agreement between the parties regarding the rental of the Vehicle and supersede prior discussions or understandings relating to the same subject matter. No waiver, amendment, or variation shall be binding unless made or confirmed by WAY OUT in writing except WAY OUT may modify these Terms at any time. Updates become effective upon publication on the website. If any provision is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

22. Language:

This Agreement is drafted in both English and Arabic. In case of any discrepancy or ambiguity or conflict between the two versions, the English version shall prevail.